Frequently Asked Questions
Everything you need to know about your luxury experience with TAKA Jewellery.
Are your diamonds and gemstones authentic?
Yes, all TAKA Jewellery pieces are crafted with genuine diamonds, precious gemstones, and high-quality gold. Each purchase comes with an official invoice and, where applicable, a certificate of authenticity for the stones.
What are your shipping options and delivery timelines?
We offer secure, insured shipping for all orders. Domestic delivery typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Do you offer resizing services for rings?
We provide professional resizing services for most of our ring designs. Please contact our customer service team or visit a boutique to determine if your specific design can be resized and to receive a quote.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of purchase, provided the item is in its original, unworn condition with all tags and packaging intact. Please note that custom-made or engraved items are final sale.
How should I care for my jewellery?
To maintain its brilliance, we recommend cleaning your jewellery with a soft brush and mild soapy water. Avoid contact with harsh chemicals, perfumes, and hairsprays, and store each piece separately to prevent scratching.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized secure payment gateways. We also offer interest-free installment plans through selected banking partners.