Returns & Exchanges

At TAKA Jewellery, we strive for excellence in every piece; however, if you are not entirely satisfied with your purchase, we offer a 14-day return and exchange policy for items in their original, unworn condition. Please note that for hygiene reasons, earrings are non-returnable unless defective.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and clear photos of the item and its original packaging to receive a Return Authorization.

• 2.
  Secure Packaging

  Place the jewellery in its original TAKA box and include all authenticity certificates and receipts to ensure a smooth processing of your return.

• 3.
  Shipping and Drop-off

  Send the package via a trackable courier service to our central warehouse or visit any of our retail boutiques for an in-person exchange evaluation.

• 4.
  Inspection and Refund

  Once our gemologists verify the item's condition, your refund will be processed to the original payment method within 7 to 10 business days.